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Go to the shopRefund and Exchanges
Refund and Exchanges
RETURNS AND EXCHANGES
RETURNS/EXCHANGES
We want you to be completely satisfied with you purchase. Unlike most other special occasion retailers we accept returns for a refund with a 15% remaking fee or exchange for an alternate item with no fee.
RETURNS FOR EXCHANGE
Please email us at roycebridal@gmail.com within 3 days of receiving your order to request your Return Authorization Number (RA#). Please indicate that you want to exchange your purchase, and note new style number, color, size requested and your wear date. Depending on what style of dress you pick you may have a balance on your store credit or you may have to pay more towards the dress. We will let you know via email.
*Your package must be postmarked within 3 business days of receiving your Return Authorization Number (RA#)
*If you received free shipping on your order, the shipping cost will be deducted from your exchange, but your replacement dress will be shipped to at no charge.
* Any taxes, duties, custom charges, duty fees incurred for international orders are NON-CREDITABLE and are the responsibility of the customer.
RETURN FOR REFUND
Please email us at lakshmigown@gmail.com within 3 days of receiving your order to request your Return Authorization Number (RA#). Please indicate that you want to receive a credit card refund. Your refund will be issued once your return is received and inspected for any damages, including smoke damaged that might have happened to the dress while it was in your possession. If you received free shipping on your order, our shipping cost will be deducted from your credit card refund as well.
PLEASE NOTE
*Returns must be shipped back to us within 3 business days of receiving your RA#. You may use the shipping carrier of your choice for your return. We do not pay shipping for your return. All returns must be insured by the shipping carrier and sent signature required.
*Please have your RA# clearly printed on at least 2 sides of your shipping box. All products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition with the original products tags attached and garment bag intact to be accepted as a return. ANY ITEMS THAT APPEAR TO HAVE BEEN WORN, ALTERED OR HAVE AN ODOR OF CIGARETTE SMOKE WILL BE RETURNED TO YOU.
*Processing time for Returns is 4-7 business days. Once processed, the exchange, store credit or credit card refund will be applied to your order.
*Upon inspection, if it is determined that the item has been worn, altered, tampered with or damaged without prior notification , your return authorization will be voided and the item will be shipped back to you.
Your complete satisfaction is important to us. If you are unsatisfied for any reason please let us know and we will do our best to make it right. Please contact us if you need us to help you with your return. We are here to help you.
